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How do I book a custom tour, a tour that is not on the website?

Please send us an email to info@pickmeup.is with your idea and we will help you right away. Anything is possible, but keep in mind we have a maximum of 24 hour tour duration! Prior to booking the [...]

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Do I need a ticket to use the service?

No you do not need a ticket to take your tour. We recommend that you have your booking number written down in case we will ask for it, for example due to two or more cars picking up at the same [...]

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I have lost my booking confirmation, can I still take the tour?

Yes of course you can, you have paid for it. Please send us an e-mail to info@pickmeup.is with your name and departure date and we’ll send you the confirmation e-mail again.

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Can you send me an invoice for tips so I don’t have to take cash with me on the tour?

No, unfortunately we can not send out an invoice for tips. Tips are not needed in Iceland, as salary are high enough to live off. If you are satisfied with the service, you are welcome to give [...]

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Do the prices on your website include tips for the staff?

No, our prices do not include tips to our staff. Tips are not needed in Iceland, as salary are high enough to live off. If you are satisfied with the service, you are welcome to tip our staff. [...]

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I booked the wrong date, can I change my booking?

Yes of course you can change your booking. Please send us an e-mail to info@pickmeup.is with your booking number and name. Please write all the details you want us to change and we’ll help [...]

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Is it possible to cancel a booking that has already been paid?

Yes, it is possible to cancel a booking after it has been paid. Please send us an email to info@pickmeup.is with your booking number and name. We will get right back to you. Please find our [...]

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Is it possible to book a guide in other languages than English?

Yes! It is possible to book other languages than English through our custom tours. We always try our best to tailor to our clients needs. Please send us an email to info@pickmeup.is and we will [...]

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What language do your driver’s guide in?

Our drivers guide in English.

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What is included in the tours?

Included in our tours is your private driver and a car with high standard.  Our carfleet is brand-new and our drivers have years of  experience in the field.

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